Legal
Returns Policy
Our returns policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000. If you have any specific queries regarding our returns policy please Contact Us. If you have purchased the Goods as a consumer, an order for Goods may be cancelled by notice in writing sent within the first 7 working days of your order beginning with the day after the day on which you receive the goods. We will provide a full product refund including VAT within 30 days of your notice. You are responsible for ensuring that goods returned must be received in as new condition with all seals intact and the product unused. Goods must be returned complete including all packaging. If any item(s) are missing when received then the product is deemed incomplete and will be returned to you. Carriage costs for dispatch and returning the Goods are your responsibility. The Goods remain your responsibility during transit and until signed for by us. All goods must be returned within 14 days of delivery. Items returned that are incomplete, damaged, opened or used will be returned to you in the condition received.
Privacy Policy
All customer information supplied to Thoughtful products, whether via the order form or Contact Us page, will be treated as strictly private. We do not sell, rent, exchange or otherwise distribute customer details with any third parties. You will NOT receive any emails from third parties as a result of contacting us or placing an order inquiry with us.